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Service Desk Technician II

21/04/2023

Tiempo completo

Presencial

Find out what you need for this offer

At Arkkosoft, we are looking for Service Desk Technicians to help develop, implement, and support end-to-end IT solutions that simplify our client´s infrastructure, eliminate costs and allow them to scale on demand.  As an Arkkosoft employee, we provide you all the tools, resources, and technology you need to stay competitive and relevant in the marketplace. Our desire is  to create trusted, long-lasting relationships with our teams, to keep you focused on delivering the highest standards of service.

Responsibilities

  • Comply with corporate policies.
  • Comply with the standards and methodologies defined for the project.
  • Comply with the tasks assigned by the immediate supervisor within the established term.
  • Analysis and design of the system.
  • Alert regarding any situation that threatens the performance of their functions.

 

Job profile

Bachelor’s degree in Information Technology

Competencies

  • Work under pressure
  • Focused on deadlines
  • Client-centric
  • Troubleshooting skills
  • Go-getter

Required Training

  • 3-5 years’ experience working in a Service Desk

Technical knowledge

  • Strong skills in Windows Desktop Operating Systems, Windows Server Operating Systems
  • Experience with Active Directory, Group Policy
  • Hands-on experience with TCP/IP, DHCP, DNS 
  • Working knowledge of Microsoft Endpoint Management (Intune)
  • Experience with Enterprise Storage, Backup and Disaster Recovery
  • Knowledge of various security methodologies and processes, and technical security solutions
  • English B2

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Service Desk Technician II

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