Arkkosoft operates with the specialised Agile IT Factory model; it is the one it uses specifically to apply the different concepts, such as APification, micro-services and services in an unengaged, governed and agile manner as per the new models of natural cloud solutions, which include the evolution of the integration model. The customer's experience is analyzed in the factory models as the basis for the processes; this is why Arkkosoft creates experiences and platforms based on omnichannel channels to the measure of needs, thus being able to ensure a unified experience in all access mechanisms.