Arkkosoft offers an excellent service thanks to an omnichannel tickets management. Arkkosoft’s help desk is a key element for any company that wishes to provide a good service to its inside or external customers. It consists of the human support team that offers an assistance framework to both employees and customers, in order to configure the required functionalities. It mainly provides support to customers and collaborates with the companies to apply the ITIL business continuity models applicable to the company’s internal processes (demands for support generated inside the companies).

The service is delivered as an omnichannel service as well as a centralized experience; this makes it possible to tend to the final user’s specific needs and context, and to draft the best route for activation of the support applying a single and synchronised experience and complying with the expected requirements.

The help desk offers many advantages and, because of its omnichannel nature, its only work consists of providing support. Its origin dates back to the creation of the Information Technology Infrastructure Library (ITIL).

Main functions of a help desk

• Management of simpler tickets
• Omnichannel care
• Automation and services
• Productivity and collaboration
• Reports
• Organization of communication channels
• Receipt and distribution of applications
• Measurement and assessment of performance